FAQ (FAQ) metta88

You must be at least 18 years old to register and play at metta88. This age limit policy is strictly enforced through the KYC process. Any account found to belong to an underage player will be suspended immediately.

No. Each individual is only permitted to hold one active account only. Holding multiple accounts violates our Terms and Conditions and may result in all associated accounts being suspended and balances frozen without prior notice.

KYC verification is required when you make your first withdrawal request. Documents typically required include a copy of your MyKad or passport, along with proof of your bank account. This process is usually completed within 1–2 business days after documents are received.

Login to your account and go to Account Settings > Personal Information. Changes to your phone number or email require OTP verification sent to your current contact details as a security measure. If you no longer have access, please contact our customer support via live chat.

metta88 accepts a variety of deposit methods including FPX (online bank transfer), Touch 'n Go eWallet, Boost eWallet, direct bank transfer (Maybank, CIMB, Public Bank, RHB), and crypto wallets for added privacy. All methods are available 24 hours a day.

The minimum deposit amount at metta88 is as low as MYR 10 for most payment methods. This minimum limit allows new members to try the platform without having to make a large financial commitment at the early stage.

Deposits via FPX, eWallet, and bank transfer are usually credited to your account within a few seconds to 5 minutes. If your deposit has not been credited after 15 minutes, please contact our support team with proof of transaction for prompt verification.

metta88 does not charge any deposit processing fees. The full amount you deposit will be credited directly to your game wallet. Please note that some banks or eWallet providers may impose their own small charges — these are beyond our control.

Withdrawal requests are usually processed within 15–30 minutes after verification. This applies to withdrawals to local bank accounts and eWallets. Withdrawals requiring additional manual review may take up to 2 working hours.

The minimum withdrawal is MYR 30. For daily and monthly maximum withdrawal limits, these depend on your account level and chosen withdrawal method. Members who have completed KYC enjoy higher withdrawal limits. Check the Withdrawal section in your account for the latest limit information.

There are several reasons a withdrawal may be delayed: KYC verification is incomplete, there are unmet bonus rollover requirements, or your bank account details do not match. Check your request status in your account dashboard. If the issue persists for more than 2 hours, contact our support team with your transaction ID for review.

Withdrawal requests still showing a Pending can be cancelled directly from your account dashboard. Once the status changes to Processing, cancellation is no longer possible. In that case, please contact our support team immediately for assistance.

The welcome bonus is credited automatically after you complete registration and make your first qualifying deposit. No promo code is required — the system detects it automatically. Check your Bonus Wallet tab to confirm the credit.

Rollover refers to the total wagering amount you need to reach before bonus funds can be converted to cash and withdrawn. For example, a MYR 100 bonus with a 10x rollover means you need to place MYR 1,000 in wagers before you can withdraw the bonus-related funds. Rollover requirements vary by bonus type — check the promotions page for full details.

Yes. Weekly cashback is calculated automatically based on your gaming activity throughout the week and credited every Monday. The cashback rate depends on your total net losses for that week. No manual claim is required — check your account wallet at the start of each week.

Most metta88 bonuses can be used on slots, Live Casino, and fish shooting games. However, some specific bonuses may be restricted to certain categories only. Each promotion clearly states the eligible games — check the relevant promotion terms before using it.

metta88 offers over 500 games including: Live Casino with real dealers (baccarat, blackjack, roulette, sicbo), slots with popular themes, fish shooting, live sports betting, number and table games. All games are accessible from a single integrated lobby.

Yes. All games at metta88 use Random Number Generator (RNG) that is certified and independently audited by qualified third parties. This ensures every game outcome is fully random and cannot be manipulated by any party.

Some slots and certain games offer a demo mode that can be tried without a deposit. Demo mode uses free credits and does not involve real money — it's ideal for practising or understanding game mechanics before playing with real funds.

All data transmitted between your device and metta88's servers is protected by 256-bit SSL encryption. Your personal information is stored on secure servers and is not shared with any third party without your consent, in accordance with Privacy Policy us.

Login to your account and go to Settings > Security > Two-Factor Authentication. You can choose to receive an OTP code via email or use an authenticator app such as Google Authenticator. We strongly recommend enabling 2FA for stronger account protection.

Contact our support team via live chat immediately. We will temporarily lock your account to prevent any further losses. Please provide proof of identity for the recovery process. As a precaution, avoid using the same password across multiple online accounts.

The metta88 app is available for Android and iOS. You can download it directly from our homepage. For Android, the APK file is provided directly due to app store platform restrictions. For iOS, follow the installation instructions shown on the download page.

Yes. The metta88 App offers a full experience on par with the desktop version — including all game categories, deposits and withdrawals, real-time promotion notifications, as well as account settings and responsible gaming features. Additional features such as biometric login (fingerprint) are also available on compatible devices.

Try the following steps: (1) Make sure you are using the latest version of the app. (2) Clear the app cache from your device settings. (3) Restart your device. (4) Uninstall and reinstall the app. If the issue persists, contact our support team with your phone model and operating system version for further technical assistance.