Terms and Conditions of Use metta88 Platform

Definitions and Interpretation

In this terms and conditions document, the following words and phrases carry the meanings as defined:

• "Platform" refers to the website, mobile app, and all online services operated under the metta88 brand.
• "Player" or "User" refers to any individual who registers or uses the metta88 platform.
• "Account" refers to the personal account registered by the Player on the metta88 platform.
• "Funds" refers to funds in Malaysian Ringgit (MYR) or equivalent held in the Player's Account.
• "Bonus" refers to free credits, rebates, cashback, or any other incentive offered by metta88 to eligible Players.
• "Wagering Requirements" or "Rollover" refers to the amount of wagering required before bonus funds or winnings from a bonus can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process required by metta88 in accordance with compliance obligations.

Eligibility and Account Registration

To register and use the metta88 platform, Players must meet the following requirements:

• Aged 18 years of age and above at the time of registration. metta88 takes underage protection seriously and reserves the right to request proof of age at any time.
• Not residing in a country or region where the use of such a platform is prohibited by local law.
• Each individual is only allowed to hold one (1) account only. Multiple account registrations by the same individual may result in the closure of all associated accounts and forfeiture of funds.
• All information provided during registration must be accurate, complete, and kept up to date. metta88 reserves the right to request document verification to confirm a player's identity at any time.
• Players are fully responsible for maintaining the confidentiality of their account username and password. Any activity that occurs under your account is your sole responsibility.

Deposit and Payment

Metta88 supports multiple MYR deposit methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, local bank transfers, and crypto (BTC, USDT, ETH). Deposit conditions are as follows:

• Deposit limit minimum is RM10 for most methods. Maximum limits vary by method and account level.
• All deposits are processed instantly or within no more than 5 minutes for applicable methods.
• The payment method used for the deposit must be in the same name with the metta88 account holder. Deposits using third-party accounts are not permitted.
• Metta88 does not charge any processing fees on deposits. However, your bank or payment provider may apply their own charges.
• Metta88 reserves the right to decline or void any deposit suspected of involving fraud, money laundering, or other illegal activity.

Fund Withdrawal

Players may submit a withdrawal request from their metta88 account subject to the following conditions:

• Limit minimum withdrawal is RM50. Requests below this amount will not be processed.
• Withdrawals are processed within 1 to 24 working hours after the security review is complete.
• The withdrawal method used must match or be related to the deposit method used. This is a standard security measure to prevent fraud.
• Before the first withdrawal or any withdrawal exceeding a certain limit, Players are required to complete the KYC process by submitting a copy of their identity card or passport along with proof of current address.
• Withdrawal of bonuses or bonus winnings is only permitted after the specified wagering requirements have been fully met.
• Metta88 reserves the right to suspend withdrawals that are under security review or investigation without prior notice.

Bonuses and Promotions

Metta88 offers a variety of bonuses and promotions from time to time. Each offer is subject to its own specific terms, but the following general terms apply to all bonuses:

• Every bonus offered has wagering requirement (rollover) that must be met before any withdrawal is permitted. Wagering requirements are stated in each offer's terms.
• Players are entitled to claim one welcome bonus only. Duplicate claims using different information constitutes bonus abuse and may result in cancellation.
• Bonuses have validity period as specified. Bonuses not used within that period will be automatically forfeited.
• Metta88 reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice, particularly where abuse is suspected.
• Some games may not count or may count at a different rate toward bonus wagering requirements. Full details are available in each offer's terms.
• Withdrawals made while wagering requirements have not yet been met will result in forfeiture of the bonus balance and any associated wins.

Game Rules

Use of the metta88 Game Lobby is subject to the following rules:

• Every game uses an RNG (Random Number Generator) system that has been audited and certified by an independent certification body. The outcome of each round is random and cannot be manipulated.
• In the event of a technical disruption during gameplay — including internet disconnection, server failure, or software error — metta88 will refer to stored system records to determine the final outcome.
• In the event of errors in the display of odds, payouts, or game information due to a technical fault, metta88 reserves the right to void the transaction in question.
• For Live Casino, results announced by the dealer are final and cannot be disputed on the grounds of a player's error in making their betting decision.
• Bets placed after a game ends or after the betting cutoff time — due to network delays or other reasons — will be voided and the stake refunded.

Prohibited Conduct

Players are strictly prohibited from doing any of the following while using the metta88 platform:

• Fraud and Collusion: Colluding with other players to defraud the platform or other players, including sharing confidential information or launching coordinated attacks.
• Money Laundering: Using metta88 as a channel to launder, conceal, or transfer illegally obtained funds.
• Bonus Abuse: Registering multiple accounts, providing false information, or exploiting system vulnerabilities to obtain bonuses fraudulently.
• Use of Automated Software: Using bots, automated scripts, or third-party software to play or interact with the metta88 platform.
• Cyber Attack: Attempting to hack, infiltrate, disrupt, or exploit any part of the platform's technical infrastructure.
• Impersonation: Registering or using an account on behalf of another person, or using a false identity.

Violation of any of the above prohibitions may result in immediate account closure, forfeiture of all funds in the account, and legal action where necessary.

Account Closure and Suspension

Metta88 reserves the right to close or suspend a Player's account under the following circumstances:

• The Player violates any terms in this document or additional terms related to games or promotions.
• Accounts suspected of involvement in fraud, collusion, or illegal activity based on system analysis or reports received.
• The Player is unable or unwilling to complete the KYC process within the stipulated timeframe when requested.
• At the Player's own request — whether for a temporary break or permanent closure as part of a responsible gaming programme.

In the event of account closure at the Player's request, or where funds are confirmed clean, any eligible balance will be returned to the Player via the original payment method within the stipulated timeframe.

Privacy and Data Protection

Metta88 takes the protection of Player personal data seriously. In summary, the following principles apply:

• Personal data collected during registration and platform use is used solely for service operation, identity verification, and legal compliance purposes.
• Metta88 does not sell or disclose Player personal data to third parties for marketing purposes without explicit consent.
• All data is stored on encryption-protected servers and accessed only by authorised personnel.
• Players have the right to request access to their personal data, request correction of inaccurate information, or request data deletion subject to legal compliance requirements.

For full details, please refer to Privacy Policy metta88, which forms part of these overall terms.

Liability Limits

To the extent permitted by applicable law:

• Metta88 is not liable for any indirect, incidental, or consequential losses arising from the use of, or inability to use, the platform.
• Metta88 makes no guarantee that the platform will always be available, error-free, or meet any specific Player requirements.
• In the event of a technical disruption that prevents a game from being completed, metta88's liability is limited solely to a refund of the bet amount involved.
• Players acknowledge that they use the platform at their own risk and that the decision to bet or play is entirely their own free choice.
• Metta88 is not responsible for any financial decisions made by Players arising from use of the platform, including losses incurred during play.

Responsible Gaming

Metta88 is fully committed to responsible gaming practices. As a Player, please be reminded:

• Gambling is entertainment, not a source of income. Never bet with money you cannot afford to lose.
• Set time limits and spending limits before playing. Use the deposit limit and time limit tools available in your account.
• If you feel that gambling activity is beginning to affect your personal life, relationships, or finances, contact the metta88 support team for assistance.
• Metta88 provides options to temporarily suspend an account or permanently close it for players who need a break from gambling.

For more information on how metta88 supports players who need assistance, visit the Responsible Gaming ours.

Terms and Conditions Amendment

Metta88 reserves the right to amend, update, or replace any part of these terms and conditions at any time without prior notice. The most recent update date will be displayed at the top of this document.

Players are encouraged to check this page regularly to stay informed of the currently applicable version of the terms. Continued use of the platform after any amendment is considered acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or general use of the metta88 platform, you may reach our team via:

• Live Chat: Available 24/7 directly within the metta88 platform — response time under 2 minutes.
• Email: [email protected] — response within 24 business hours.

For formal complaints, please submit your account number, details of the issue, and any relevant supporting evidence so we can process your complaint more quickly and accurately.

Metta88 is committed to resolving every complaint fairly, transparently, and within a reasonable timeframe. Player satisfaction and trust are our top priority.